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Refund, Replacement & Cancellation Policy

✅ 1. Eligibility for Return/Replacement📝 2. Conditions to Qualify for Replacement❌ 3. Non-Returnable / Non-Refundable Situations💸 4. Refund Processing🚚 5. Return Pickup🛑 6. Cancellation Policy⚠️ 7. Wrong Address Disclaimer📦 8. Damaged or Missing Item Claims📝 9. Quality Inspection🤝 10. Dispute Resolution


Last Updated: Oct 2025

At AllHip, customer satisfaction is important to us. We ensure all products are quality tested before shipping.

However, if an issue arises, we are here to help under the policy below.

✅ 1. Eligibility for Return/Replacement

You may request a return or replacement if:

✔ The product received is damaged, defective, or incorrect

✔ Product issues are reported within 48 hours of delivery

✔ Mandatory unboxing video proof is provided:

  • Must start before opening the package

  • Show full 360° view of package condition

  • Product damage must be clearly visible in the same video

⛔ Claims made without a proper unboxing video cannot be accepted—this is required to validate courier or packaging damage.

📝 2. Conditions to Qualify for Replacement

  • Product must be returned in unused condition

  • All accessories/parts included should be returned

  • Original packaging should be intact (where possible)

If the exact product is unavailable for replacement:

➡️ We may provide store credit or refund instead

❌ 3. Non-Returnable / Non-Refundable Situations

Refund/replacement will NOT be accepted if:

🚫 Product is used or damaged after delivery

🚫 Missing parts/accessories or packaging

🚫 Customer changes mind (dislike/no longer needed)

🚫 Small variations in color/design (common due to lighting/screen differences)

🚫 Hygiene-related products after opening (if applicable)

💸 4. Refund Processing

Once your claim is approved:

  • The refund will be processed to the original payment method

  • Expected timeline: 5–7 working days

  • Processing delays (if any) will be communicated by our support team

  • For COD refunds, store credit or UPI transfer may be offered

⚠️ Refund value = Amount paid minus any shipping return charges (if applicable)

🚚 5. Return Pickup

  • Our courier will attempt pickup from your delivery address

  • If pickup service isn’t available in your area:

    • The customer may be requested to self-ship

    • Reimbursement will be provided up to the actual courier cost (proof required)

Return pickup failure due to unavailability of the customer may cancel eligibility.

🛑 6. Cancellation Policy

We understand mistakes happen — but:

  • Orders cannot be canceled once they are dispatched from our warehouse

  • Pre-dispatch cancellation requests may be accepted on best-effort basis

  • Failed delivery attempts due to customer unavailability will not be considered cancellation

🚫 Repeated COD refusals may lead to account restrictions

⚠️ 7. Wrong Address Disclaimer

If an order fails due to an incorrect/incomplete address:

  • No return or refund claim will be approved

  • The customer must ensure correct address & contact details while ordering

📦 8. Damaged or Missing Item Claims

If a product arrives broken or missing parts:

  • Report within 48 hours

  • Share unboxing video and clear damage photos

  • Lodge a complaint with:

    📧 orders@allhip.app

    📱 +91 8281789048

    Include the order ID and issue details

Our team will verify and respond within 24–48 hours

📝 9. Quality Inspection

All returns go through a quality inspection after they reach our facility:

  • If the product fails inspection (used/tampered), refund will be declined

  • Re-shipping item back to customer may incur additional charges

🤝 10. Dispute Resolution

Any refund/return-related disputes will fall under legal jurisdiction of:

📍 Kozhikode, Kerala

We aim to provide fair resolutions and a positive shopping experience.